Refund policy

BallerGear – Return & Refund Policy

At BallerGear, we want you to shop with confidence. If you are not satisfied with your sports, fitness, or outdoor equipment, please review our return and refund guidelines below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a standard return, products must be unused, in their original condition, and returned with all included accessories and original packaging where reasonably possible.

Please contact us before sending any item back.

2. Non-Returnable Items

We generally cannot accept change-of-mind returns for products that have been used, significantly damaged after delivery, or altered by the customer.

For hygiene reasons, used personal-care and fitness accessories, including towels, massage equipment, and drink containers, may be ineligible for change-of-mind returns where permitted by law.

These restrictions do not affect your rights if an item arrives damaged, defective, or incorrect.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at ballergear2026@outlook.com.

Please include your order number, a description of the problem, and photos where available.

We will review the issue and offer an appropriate solution, such as a replacement or refund, in accordance with applicable law.

4. How to Request a Return

Email ballergear2026@outlook.com with your order number and the reason for your return.

If your return is eligible, we will provide return instructions and the appropriate return address.

Please do not send products to an address without first contacting our support team.

5. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

If an item arrives defective, damaged, or incorrect, BallerGear will cover reasonable return shipping costs where applicable.

6. Refund Processing

Once your return has been received and reviewed, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Your payment provider may require additional time to make the funds available.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests before shipment.

Orders that have already shipped may need to follow the return process.

8. Contact Us

For returns, refunds, or order-related questions:

BallerGear
Email: ballergear2026@outlook.com

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.